ANZSCO 263212 ICT Support Engineer
An ANZSCO 263212 ICT Support Engineer develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
Skill Level
- Level 1 or Equivalent
Skill Assessment Authority
- ACS (Australian Computer Society)
- For non-ICT qualified applicants, a Recognition of Prior Learning (RPL) report may be required.
Alternative Titles
- Support Analyst
- Support Architect
Included On the Occupation Lists
ANZSCO 263212 ICT Support Engineer
supports eligibility for certain state-nominated or regional employer-sponsored pathways where demand exists (e.g., on select state/territory nomination lists).
Potential pathways include:
- 190 Skilled Nominated visa (state/territory sponsored)
- 491 Skilled Work Regional (Provisional) visa
- 494 Skilled Employer Sponsored Regional (Provisional) visa (regional employer-sponsored)
- Skills in Demand (SID) – Specialist Skills stream (employer-sponsored).
- Other employer-sponsored options leading to 186 permanent residence where sponsorship and demand align).
Not Included on the Occupation List of ANZSCO 263212 ICT Support Engineer
ANZSCO 263212 ICT Support Engineer is not on:
- Core Skills Occupation List (CSOL)
- Medium and Long-term Strategic Skills List (MLTSSL)
- Subclass 189 Skilled Independent visa (points-tested, invitation-based).
- Priority Migration Skilled Occupation List (PMSOL) (phased out).
- Subclass 489 (abolished November 16, 2019 – replaced by 491).
- Regional Occupation List (in most cases — absent from broad national regional lists, though possible on select state-specific ones like ACT).
Visa Provision for ANZSCO 263212 ICT Support Engineer
The following is visa provision table for ANZSCO 263212 ICT Support Engineer.
Visa Type | Eligibility | Assessing Authority | Concise Key Notes |
190 State Nominated (Permanent) | Eligible | ACS | Needs state nomination (adds 5 pts); availability varies widely by state, leads to PR. |
491 Skilled Work Regional (Prov.) | Eligible | ACS | State/family nomination; regional living 3 yrs leads to 191 PR pathway; easier points threshold. |
494 Employer Sponsored Regional (Prov.) | Eligible | ACS | Employer job offer in regional area; 5 yrs prov leads to 191 PR after 3 yrs. |
Skills in Demand (SID) – Specialist Skills Stream | May be eligible (sponsored) | ACS | Up to 4 yrs; employer must sponsor; check salary & list eligibility; PR pathway possible via 186. |
*Australian graduates may face limits in some state nominations; priority lists vary by state (check state sites for current demand).
Note: Applicants for this occupation may pursue state or territory nominated visas, often requiring nomination due to its short-term alignment. Employer sponsorship remains a key pathway.
Unit Group 2632: ICT Support and Test Engineers
ICT Support Engineers fall under Unit Group 2632 of the ANZSCO classification system. This occupation group encompasses ICT support and testing roles.
- ICT Quality Assurance Engineers
- ICT Systems Test Engineers
Vendor certs/specialized training may help but not required.
Visa Processing Times ofANZSCO 263212 ICT Support Engineer
Times are indicative only and can change; always check the official visa processing times tool.
Visa Subclass | Processing Time (Approximate) |
Skilled Permanent (overall category, includes 190/186) | 12–18 months (median ~13 months for skilled permanent) |
Subclass 491 (Skilled Work Regional Provisional) | 8–15 months (often 10–18 months typical) |
Subclass 494 (Skilled Employer Sponsored Regional Provisional) | 6–9 months |
Subclass 485 (Temporary Graduate) | 4–6 months |
Verify DHA monthly on immi.homeaffairs.gov.au/visas/getting-a-visa/visa-processing-times/global-visa-processing-times for the latest updates. Employer-sponsored pathways (SID, 494, leading to 186) are generally faster than state-nominated or points-tested options.
Skill Level Required for ANZSCO 263212 ICT Support Engineer
- Most jobs in Unit Group 2632 are categorized as ANZSCO Skill Level 1, which means that a bachelor’s degree or higher is generally required.
- However, vendor certification or five years of relevant experience cannot fully substitute for formal qualifications in most ACS assessments
- RPL pathways may apply for non-degree holders with sufficient experience.
Occupations in this Group
- 263211 ICT Quality Assurance Engineer
- 263212 ICT Support Engineer
- 263213 ICT Systems Test Engineer
- 263299 ICT Support and Test Engineers nec
Exceptions for Unit Group 2632
- In certain Australian states and territories, exceptions exist for Australian graduates.
- Some states may impose specific conditions from their Priority Skilled Lists.
- Applicants from Ireland, the US, Canada, New Zealand, and the United Kingdom are exempt from submitting IELTS or OET scores.
- In cases where licensure or registration is required, proof of necessary English proficiency or an IELTS score of at least 6.5 or equivalent may be necessary,
Key Task Includes
- Scheduling, arranging, and carrying out quality audit inspections, as well as evaluating and reviewing protocols, data, and records
- Identifying patterns and potentially hazardous areas to ensure that standards and procedures are followed
- Make suggestions for corrective action measures and strengthen the resolution of requirements that are determined to be non-compliant by monitoring and auditing processes and procedures.
- Working closely with management and customers to ensure that policies, procedures, and quality control concerns and activities are understood and followed
- Creating, carrying out, and distributing expert advice and training in application software and operating procedures
- Analyzing, assessing, and diagnosing technical problems and issues, including setting up, maintaining, updating, and configuring PCs, software, hardware, printers, the Internet, email, databases, operating systems, and security systems.
- Testing systems, identifying and resolving problems with them, and writing code in accordance with accepted testing techniques, rules, and quality standards to ensure that systems adhere to specifications
- performing evaluations and analyses of business infrastructure designs and making recommendations for present and upcoming hardware and technical solutions; 9. producing and maintaining technical papers, such as operating, instructional, and procedural manuals, technical notes, and maintenance inventory systems.
Language Proficiency for ANZSCO 263212 ICT Support Engineer
Higher scores significantly improves points-tested invitation chances. Below is the Minimum Competent English (required for visa eligibility & ACS skills assessment).
- IELTS 6 minimum in each band (Competent English).
- TOEFL iBT band minima are Listening 12, Reading 13, Writing 21, Speaking 18 (no fixed overall score; approximate total 60–78).
- PTE Academic: 50 minimum each skill (79 for maximum points).
- Higher scores (IELTS 7–8, PTE 65–79) only needed for extra points or licensing.
- CELPIP General 7 each; LanguageCert Academic 61 each; MET 53 each; C1 Advanced 169 each.
- Proficient: TOEFL ~79-94 (not ~94); Superior ~102-110 (not ~110).
Before you proceed, check the latest: immi.homeaffairs.gov.au (visa) and acs.org.au (skills assessment).
Points-Tested Visas (190/491)
- Proficient (10 points): IELTS 7.0 each / PTE 65 each / TOEFL 94–101 overall
- Superior (20 points): IELTS 8.0 each / PTE 79+ each / TOEFL 110–114 overall
Lower threshold (Vocational English equivalent):
- IELTS ~5.0 overall (no band <5.0)
- PTE: Listening 33 / Reading 36 / Writing 29 / Speaking 24
Key Takeaways
- Tests must be from approved providers and taken at a test centre (no online versions).
- Validity: Usually 3 years before the application date.
Additional Age Limit and Work Experience Match
While the minimum competent English is required for the visa, higher scores provide additional points for competitive selection.
- Relevant work experience is mandatory per program for points or certain visas.
- Age points: Maximum 30 points (ages 25-32), decreasing after age 33.
There are also very few exemptions to this rule, usually only for specific exceptional circumstances.
- Algorithm design and development
- Compilers – (Compiler Construction, Compiler Theory)
- Data structures
- Formal languages – (Formal Methods, Functional Programming)
- Object-Oriented Programming
- Operating systems – (Unix, Linux, Xenix, Network OS)
- Programming – (C, C++, Objective C, Visual C, Basic, Visual Basic, Java, Assembler, Cobol, Pascal, PL/1, Fortran, PHP, Pearl, AS3, FoxPro, and similar)
- Software Engineering
- Testing strategies and methods – (Software Testing)
- Computer forensics
- Computer Science
- Data communications – (WAN, LAN)
- Database design
- Database implementation
- Database Management Systems – (Relational Database, Object Oriented Database)
- Digital communication
- Information security – (Data security)
- Internet forensics
- Introduction to ICT – (Introduction to Computer Science, Computer Theory, Introduction to Business Computing, Computer Science I)
- Introduction to Information Systems
- Network architecture
- Programming – (C, C++, Objective C, Visual C, Basic, Visual Basic, Java, Assembler, Cobol, Pascal, PL/1, Fortran, PHP, Pearl, AS3, FoxPro, and similar)
- Software architecture
ANZSCO 263212 ICT Support Engineer Salary and Career
A lot of professionals who want to work as ANZSCO 263212 ICT Support Engineer in Australia ask about the salary structure. The following is a full list of pay ranges for different levels of experience, based on recent data.
Important Factors That Affect Salary
- Pay varies by geographic area, with higher salaries in cities like Sydney (up to AUD $95,000–$150,000 on average) and Melbourne than in rural areas.
- Some industries, like finance, telecommunications, and technology consulting, pay extra, especially in high-demand areas like cybersecurity and cloud infrastructure.
Also, the main aspects that affect how much money people make are their level of experience, their education, and specialized certifications. For instance, vendor certifications (AWS, Azure, Cisco) can raise their salary to AUD $120,000+ along with the complexity of the infrastructure managed.
Key Task Includes:
Responsibilities of ANZSCO 263212 ICT Support Engineer
- Developing support procedures and strategies for systems, networks, operating systems, and applications development.
- Providing technical expertise and direction in support of system infrastructure and process improvements.
- Diagnosing and resolving complex system problems.
- Analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems.
- The functional testing, the identification and diagnosis of functionality errors and faults in systems, and the programming of code inside the set testing protocols, guidelines and quality measures, to make sure that systems are operating to specifications.
- Preparation and upkeep of technical documentation such as operating manuals, procedural manuals, technical notes and maintenance inventory systems.
- Arranging, organizing and running quality audit checks, data and records, protocols assessment and review.
- To make sure that the standards and procedures are adhered to, it is important to identify trends and areas that might be dangerous.
- Collaborating with the management and clients in a close-up to guarantee that policies, procedures, and quality control issues and activities are comprehended and adhered to.
Which Projects are Best for Your RPL Report?
For getting the most while drafting RPL that can be highly approved, ANZSCO 263212 ICT Support Engineer should match ACS’s ICT competencies and emphasize projects such as:
- Cloud Infrastructure Migration: Narrative should show how the engineer planned and executed migration to cloud platforms (AWS, Azure, GCP).
- System Performance Optimization: Use of monitoring tools and analytics to identify and resolve bottlenecks in enterprise systems.
- Incident Management & Security: Designing and implementing incident response protocols, particularly around cybersecurity threats and system vulnerabilities.
- DevOps & Automation: Implementation of automated support systems, CI/CD pipelines, and infrastructure-as-code solutions.
In describing projects, engineers are to show the ability to solve problems, technical expertise, and influence on business practices.
Also Read:
Top Reasons To Choose CDRAustraliaWriter
At CDRAustraliaWriter, we realize how important it is to fulfill Australian Computer Society (ACS) requirements to migrating IT professionals to Australia.Our professional writers are experts at crafting Recognition of Prior Learning (RPL) reports and ACS Skills Assessment documents that align with your ANZSCO Code and ACS standards.
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